FAQ Helper

Documentation

Everything you need to know about signing up, admin controls, user workflows, and advanced features.

Getting Started

FAQ Helper is a white-label SaaS platform that allows companies to manage and share FAQs with their internal teams. Below you’ll find step-by-step instructions for Administrators and Users.

After purchasing a plan, you’ll receive an email containing:

  • Admin Account credentials (email & temporary password).
  • Company ID linking all users to your organization’s FAQs.

To create a user account, visit the Sign Up page and enter:

  • Email
  • Password & Confirm Password
  • Company ID (provided by Admin)
Sign-Up form fields for email, password, and Company ID

New accounts remain Pending Activation until approved by an Admin.

After sign-up, new users appear under Manage Users in your Admin Dashboard. To activate:

  1. Log in as Admin and select Manage Users.
  2. Find users with status Inactive and click Activate.
  3. Users switch to Active and can log in.
Manage Users modal listing inactive users with Activate button

Once activated, users access the main FAQ workspace. Key features:

  • Search Bar: Filters FAQs in real time with natural-language queries.
  • Copy Answer: Click “Copy” to clipboard any answer.
  • Pin FAQ: Mark FAQs to remain at top of your list.
  • Feedback: Thumbs-up/down and comments below each answer.
  • Create Custom FAQs: Click + New FAQ to add personal entries.
User FAQ interface showing search bar, FAQ list, and action icons

All FAQs are scoped to your Company ID for privacy.

On the Admin Dashboard, you can:

  • View Total FAQs: Count of global FAQs.
  • Usage Metrics: Upvotes, downvotes, and copy counts.
  • Top 5 FAQs: Most-used items.
  • Feedback Details: Review comments and mark resolved.
Analytics dashboard charts and metrics

Use the Upload CSV feature to bulk manage FAQs:

  1. Click Upload CSV in the Admin Dashboard.
  2. Download the template with columns: question, answer, locale, category.
  3. Fill in your data and re-upload the .csv file.
  4. Click Upload to import FAQs instantly.
CSV upload modal with column mapping interface

Customize FAQ Helper to match your brand:

  • Create/Reuse Templates: Start or choose a branding template.
  • Upload Logo: Add your logo for the header.
  • Custom CSS Editor: Write live CSS overrides.
  • Download Selectors Template: Get common class/ID mappings.
  • Save/Reset: Apply or revert branding changes.
Branding appearance modal with logo and CSS editor

Click the AI Search icon on the FAQ page to open an AI chat popup:

  • The AI analyzes your question and returns best-fit FAQs.
  • Supports synonyms and multiple languages.
  • Copy answers or navigate to full FAQ detail.
AI search popup interface

For issues or questions, review these common scenarios:

  • Cannot Sign Up: Verify Company ID and activation.
  • FAQs Not Visible: Ensure FAQs uploaded and account active.
  • No Search Results: Try synonyms or ask Admin to review FAQs.
  • Branding Not Applying: Clear cache or refresh (Ctrl+F5).
  • CSV Errors: Validate headers and format.

If still stuck, email support@faqhelper.io for assistance (24h response).

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